FAQ

Lotly is a full-suite property management platform built specifically for mobile home park owners and operators. It brings everything you need into one place — property and tenant management, maintenance tracking, rent collection, tenant screening, e-signatures, direct messaging, and more.

Lotly is built by mobile home park owner-operators, for mobile home park owner-operators. Whether you self-manage a single community or oversee multiple parks, Lotly is designed around the workflows and challenges unique to manufactured housing communities.

Lotly pricing starts at $0.75 per occupied unit per month and scales by tier. There are no setup fees, no onboarding fees, no per-seat fees, and no annual contracts. Vacant lots are free. See the Pricing page for full plan details.

Every Lotly account includes unlimited users at no extra cost. Add as many owners, operators, and team members as you need — there are no per-seat fees.

No. Lotly has no setup fees, no onboarding fees, and no annual contracts. Pricing starts at $0.75 per occupied unit per month and scales by tier — see the <a href='/pricing.php'>Pricing page</a> for full details. Add all your vacant lots for free. You can cancel anytime.

Yes. Lotly offers built-in rental applications with integrated TransUnion screening, including credit history, criminal history, housing records history, income verification, and more. You choose who pays the application fee — either the applicant or the property owner.

Yes. Lotly is a reseller of consumer reports under FCRA section 1681a(u). We deliver TransUnion credit reports, Asurint housing and criminal reports, and TLO identity/fraud reports to landlords and property managers, who are the parties that decide whether to approve or deny each application. We honor reseller dispute obligations under FCRA section 1681i(f), and we apply state-law overlays at runtime (California AB 2747, Colorado HB22-1098, New Jersey Fair Chance in Housing Act 2022, Illinois 735 ILCS 5/9-121, Washington RCW 59.18.367, and others) so sealed, dismissed, and time-barred eviction records are filtered before landlords see them.

Yes. You can manage all of your properties from a single Lotly account. Each property has its own units, tenants, financials, and settings, but everything is accessible from one dashboard.

Yes. Lotly's rent-collection module is ACH-first, originated through Five Star Bank via NACHA. Card payments are also supported via Accept Blue. Tenant auto-pay, late fees, and partial-payment allocation are built in.

Yes. Lotly includes a full property-management accounting module: chart of accounts, journal entries, reconciliation against Plaid-fed bank transactions, period close, owner statements, and financial reports. No need to integrate a separate accounting tool for day-to-day operations.

Lotly uses AI for paper-application OCR (scan a paper rental application, AI extracts fields into your digital schema), the AI Maintenance Agent (triages tenant requests and sources three vendor quotes via email), AI landlord reference calls (calls prior landlords and produces a structured summary), and document classification. Lotly does not currently use Customer Data to train or fine-tune consumer-facing AI models.

Yes. Lotly integrates with LetterStream for physical mail (USPS First Class, Certified, and Certified with Return Receipt). Notices, rent increases, lease violations, and adverse-action letters can be sent directly from the platform.

All RDS databases are KMS-encrypted at rest in AWS us-west-1. S3 buckets use SSE-AES-256. TLS 1.2+ in transit. Bcrypt password hashes. We honor every U.S. state privacy law currently in force (CCPA/CPRA plus state analogues), with a 45-day response window. Submit a privacy request at lotly.ai/privacy-choices or email privacy@lotly.ai.

Schedule a demo and our team will walk you through the platform and get you set up. You can be up and running in minutes — no lengthy onboarding or technical setup required.

Schedule a Demo